Abstract

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ANTECEDENTS OF MASS CUSTOMIZATION AND CUSTOMER SATISFACTION IN SUDAN

Mohamed Abdiaziz Sidow, Nelly G. Karma, Ali Yassin Sheikh Ali


As markets grow and become increasingly competitive, customization is being recognized as an important tool to satisfy and retain customers; this study investigates the relationship between antecedents of mass customization and customer satisfaction in Sudan; the main objective of the study was to examine whether Antecedents of Mass Customization lead to customer satisfaction. The target population for the study was the customers that have been already purchased mass customized products and because the top