The majority of organizations are competing to survive in this volatile and fierce market environment. Motivation and performance of the employees are essential tools for the success of any organization in the long run. On the one hand, measuring performance is critical to organization’s management, as it highlights the evolution and achievement of the organization. On the other hand, there is a positive relationship between employee motivation and organizational effectiveness, reflected in numerous studies. This paper aims to analyze the drivers of employee motivation to high levels of organizational performance (Lockwood, Nancy R, 2007). The literature shows that factors such as empowerment and recognition increase employee motivation. If the empowerment and recognition of employees is increased, their motivation to work will also improve, as well as their accomplishments and the organizational performance. Nevertheless, employee dissatisfactions caused by monotonous jobs and pressure from clients, might weaken the organizational performance. Therefore, jobs absenteeism rates may increase and employees might leave the organization to joint competitors that offer better work conditions and higher incentives. Not all individuals are the same, so each one should be motivated using different strategies. For example, one employee may be motivated by higher commission, while another might be motivated by job satisfaction or a better work environment (Lockwood, Nancy R, 2007). Customer service is at the heart of everything we do and we want to get it right first time, equality and diversity underpin all our activities and services. When delivering our services, our staff will never discriminate on the basis of age, gender, race, color, ethnic or national origin, religion, marital status, family circumstances, political or sexual orientation, medical condition or disability, Treat our staff with courtesy, respect and dignity. Keep any appointments that you have with us. Give us the information we need to help you. Give us your views and suggestions to help us improve our services (Butler, 2002).